Return Policy


We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products—through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy direct from us with confidence.


Mattresses

We believe you’ll fall in love with your mattress—after all, 93% of owners are satisfied with their Tempur-Pedic mattress. Because mattresses offered on this website are closeout items, we do not accept returns. All sales are final.


Foundations, TEMPUR-Ergo Adjustable Bases, TEMPUR-Up Foundation

While we do not accept returns on Foundations, TEMPUR-Ergo bases or the TEMPUR-Up Foundation, we stand by their quality with compelling warranties. TEMPUR-Ergo Premier has a 5 year full parts and labor warranty with the frame warranted for life.  TEMPUR-Ergo Plus and the TEMPUR-Up Foundation have 3 years full parts and labor coverage with 15- and 25-year limited warranties, respectively.  If you experience problems with your adjustable base or Up Foundation, call us 800-821-6621 to talk to the Tempur-Pedic specialists at the manufacturer. They can help, whether it’s a simple question or a warranty-related issue.


Pillows, Bed Linens, Bed Frames, Mattress Toppers, Slippers, Travel & Home Products

Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. Each of our products carries a warranty to protect your investment.


Retail Store Purchases

If you bought your Tempur-Pedic product from a retail store that carries our products, your purchase is subject to the return and exchange policies of that retailer.



Need assistance? We're here to help.

We want to hear from you, whether you have a problem, comment, or question. or give us a call to speak with a sleep expert today.

Sleep Expert

Evaluating our products and need advice before you buy?

(888) 811-5053

Monday - Friday : 9am - 9pm EST

Saturday : 9am - 6pm EST

Sunday : 9am - 6pm EST

Customer Support

Already using our products or need assistance with an order you placed?

(800) 821-6621

Monday - Friday : 9am - 9pm EST

Saturday : 9am - 6pm EST

Sunday : Closed

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